PATIENT ENGAGEMENT MESSAGING

Automate targeted patient communication

Save time and improve patient engagement by sending automated targeted messages based on patients’ appointment data.

  • Create HIPAA-compliant messaging templates based on appointment type, provider, and more
  • Connect with patients via their preferred method of communication (SMS text or email) before and after appointments
  • Sort messages in your dashboard by appointment type, provider, exam room, and other data for easy communication management
Demo Doctible’s tools
Smart Messaging 'Schedule Message' to send options, contact method (call, text, or email), and 'Smart Templates'
'Smart Templates' for patient communication, including Appoint Reminder, New Patient Onboarding, Followup Reminder, Care Instructions, and Thank You for Visiting

Improve your patient engagement experience

Tailor your practice’s messaging with EHR data. Build text and email templates for patient after-care, appointment reminders, parking details, intake forms, and more.

Set up automated patient messaging to alert patients at specific intervals. Automation ensures timely and targeted messages without slowing down your front desk.

Learn how

Compliant patient communication

Maintain HIPAA and TCPA compliance while texting or emailing patients a range of pertinent appointment info.

Smart engagement automation

Schedule all patient outreach so your patients never miss critical details or updates.

Easy routine messaging

Automate routine patient communication tasks to free up staff time for patient care.

Streamline outreach and increase revenue

Manage your messaging effortlessly for the full spectrum of patient communication in one platform.

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Automate engagement without losing your personal touch

Our messaging platform makes it easy to style different templates for text and email notifications and conversations. Add your practice’s logo, relevant images, emojis, and more.

  • Include personalization tokens for unique messages, including the patient’s name, appointment time, etc
  • Ensure treatment-specific forms, pertinent reminders, and aftercare are sent at the most impactful time
  • Send targeted messages about promotions, appointment updates, or educational content, fostering patient loyalty
Learn how
Smart Messaging options for Contact Method: call, text, or email; and a New Patient Appointment Template message: "Hi NAME, you are confirmed for your appointment on DATE at TIME with PROVIDER. Please complete the following forms before your appointment: FORM LINK. Thank you & we hope you have a great day! with Save message option
Schedule Message options for sending patient communication, and Smart Templates, including Followup Reminder, Care Instructions, and Thank You for Visiting

Optimize your time and patient outreach

Streamline patient communication by automating messages tailored to appointment data from your EHR.

Automatic messaging eliminates the need for manual outreach and ensures clear and efficient patient-provider conversations.

  • Send schedule updates, emergency office hours, and more, even when you’re not in the office
  • Schedule follow-up messages based on the time lapsed for post-procedure care instructions and care reminders
  • Sort and schedule messages based on appointment type, date, provider, etc
Learn how

Streamline outreach and increase revenue

Manage your messaging effortlessly for the full spectrum of patient communication in one platform.

Get started

case study

Dentist Combats Appointment Cancellations with Doctible’s EasyFill

Hear how Dr. Olsen joined other EasyFill practices that fill 44% of all canceled appointments automatically with this revolutionary solution.

  • Automate your digital waitlist
  • Save time by improving scheduling workflows
  • Combat last-minute cancellations
  • Make rescheduling quick and easy

Read the article
EasyFill Cancellation Alert with option to create an EasyFill request. Select patients to fill availability options, including patient waitlist and message template.

Customer testimonials

"The inclusion of doctible into our daily dental practice has drastically reduced no show appointments as well as enabled clear communication to our patients regarding office policies and appointment needs."

- Kodi M., Medical practice Office Manager

"Doctible has made our job of reminding patients much easier and less time-consuming. We love that we can contact our patients through text and our patients love the reminders and ease of communication with us."

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- Kristy W., Office Manager

"Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you the opportunity to reach out to unhappy patients."

-Linda L., Practice Manager

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“Ease with which it fits our practice flow and convenience of reaching out to our patients quickly.”

Susan S.

Office Coordinator, Medical Practice

“All features are great, we especially like the 2-way texting, review section, one-hour confirmation with traffic alerts!”

Monica W.

Front Office Administrator

“It's great, our patients love the appointment reminders and being able to communicate with the office via text message.”

Fanrui Z.

Dentist, Hospital & Health Care

Doctible provides secure HIPAA-compliant, two-way text messaging to communicate real-time verses sitting on the phone for 45-Minutes to schedule an appointment.

Chonnie

Scheduling Coordinator

I love most the ease of use of the Doctible dashboard, the convenience of being able to text our patients in real time. I also like that our texting number is the same as out office phone number so there is no confusion for the patient. The integration on boarding process was easy and all of our staff learned the doctible software within a day.

Jackie C.

Office Manager/Front Desk

Service is top-notch, pricing is amazing, and it offers so many options. You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.

Josephine G.

Marketing Director

Our experience with Doctible has been amazing. The service has allowed us to improve our customer service on multiple fronts, by keeping us in touch with people who come in contact with our office and brand. It has also allowed us to repair relationships and reach out to less-than-thrilled clients, many times before they review us negatively on public sites.

Megan D.

Director of Marketing

We are solving multiple business problems for us and our clients. By partnering with Doctible we are able to offer products a la carte, as bundles, and also as part of our all inclusive packages. The customer service the Doctible team provides is beyond I have received with any other partner. They go above and beyond to understand our user needs and reporting needs and collaborate with us and our other partners to ensure we and our clients are getting what they need.

Trent A.

VP of Marketing

At first, we were really surprised by how well it worked. We were please to learn that patients react better to text than they do a phone call.

Donna

Dental Office Manager

FAQs

Do I have limitations on how many texts or messages I can send per month?

No. You don't have a maximum number of text messages you can send with Doctible.

How do I send these messages?

You can send them via text, voice call, or email your patients.

Can I create my own templates?

Yes! You can create templates that fit your practice and use personalization tokens to customize your messages.

How often can I schedule messages?

You can schedule these messages as often as you need.

Is Doctible TCPA compliant? 

Yes! Doctible is a leader in the industry in TCPA Compliance (Telephone Consumer Protection Act (47 U.S.C. § 227)).

Streamline outreach and increase revenue

Manage your messaging effortlessly for the full spectrum of patient communication in one platform.

Get a demo