PATIENT COMMUNICATION PLATFORM

Your patient conversation hub

Two-way text your patients, broadcast messages, and customize engagement with response templates in our web-based communication dashboard.

  • Integrate patient messaging tools with your PMS/EHR data
  • Secure HIPAA and TCPA-compliant communication, chat history, and data storage
  • Save time with group messages targeted by appointment type and other details
Demo Doctible’s tools
HIPAA compliant Patient Communicator Dashboard with patient message history
Patient Group dashboard to select patients to send messages to

Enhanced texting tools

Upgrade your texts with advanced features like image texting and receiving, easy appointment rescheduling, and the ability to broadcast messages.

Patients love the experience of seamless communication; you'll love streamlining outreach with integrated PMS patient details.

Streamlined outreach is better for quickly filling your schedule after canceled appointments and keeping patients engaged with their treatment.

Learn how

Connect instantly with patients‍

Talk with your patients in real time on their favorite channel (mobile texting). Our web-based and mobile-friendly platforms get alerts and notifications for new messages.

Appointment-based messaging‍

Easily send personalized messages to patient groups based on appointment types, current patient lists, or an uploaded list of phone numbers.

Compliant image messaging‍

Send and receive images from patients and save them to their chat history while staying HIPAA compliant. Image messaging can save or prompt an office visit for patients.

Make patient communication the easiest part of your day

Treat your staff and patients to a straightforward and seamless engagement experience.

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Send tailored messages from templates and PMS data

Your front desk needs to reach patients fast. Create templates for common messages (like appointment reminders and confirmations) to select and send to individuals or groups quickly.

  • Personalize message templates with custom variables so patients know the message is for them
  • Customize new or edit existing templates to fit your branding and marketing strategies
  • Patients can easily opt in to text messaging, ensuring you meet all carrier security and compliance standards
Learn how
HIPAA-compliant message template library and appointment reminder text template
Patient Communicator chat history and patient contact details

Scroll every patient's chat history

Review contact info and all messaging history to stay up-to-date on the patient's health journey.

With previous chats at your fingertips, you can optimize your communication strategy, offer personalized outreach, and strengthen the patient-provider relationship.

  • Improve treatment outcomes and patient satisfaction rates
  • Consolidate and track all patient contact information from your PMS/EHR
  • Drive meaningful patient engagement with tailored messages
Learn how

Make patient communication the easiest part of your day

Treat your staff and patients to a straightforward and seamless engagement experience.

Get started

case study

Doctible Consistently Delivers an ROI of 10:1 for SmartBox Dental’s Clients

For SmartBox Dental’s clients, Doctible’s solutions:

  • Paid back an ROI of 10:1
  • Saved 15-30% of the time for the staff daily
  • Improved the patient retention rate by facilitating better patient experience
  • Made the staff happier by transforming their responsibilities
Read the case study
Cancellation alert for practice to create an EasyFill request. Select patients to fill availability and automated waitlist text

Customer testimonials

"We have been nothing short of 100% satisfied with the service we receive through Doctible. The programming has made managing our busy dental practice smooth and efficient. Everything from Patient Communicator to Easy Fill to Patient Recall has cut our time spent on these tasks in half AND produced better results! Melissa and the rest of the support staff are friendly, knowledgeable, and a pleasure to work with. We will be using this product for a long time to come."

- Lee Family Dental Staff

"We have been using Doctible for a while now, and the platform is amazing. This service allows us to communicate with our patients just as we would with cell phones. We all have access to the website on our desktops and can communicate with our patients in unison. We know that hardly anyone answers their phones anymore. So, with Doctible, we can chat about anything, from confirming appointments to sending pictures of X-rays and insurance cards."

- Leslie D., Small Business

"Doctible is great, our patients love the appointment reminders and being able to communicate with the office via text message. The program is so easy to use and the reminders our patients get are wonderful and customizable."

-Fanrui Z., Dentist

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“I love the fact that it is very simple and user-friendly.”

Deana C.

Office Manager, Medical Practice

“Very good customer support and friendly, helpful techs.”

Paula T.

Office Manager, Health, Wellness and Fitness

“Ease with which it fits our practice flow and convenience of reaching out to our patients quickly.”

Susan S.

Office Coordinator, Medical Practice

“Very pleased. I have recommended Doctible to many of my colleagues.”

Richard C.

Provider Health, Wellness and Fitness

“All features are great, we especially like the 2-way texting, review section, one-hour confirmation with traffic alerts!”

Monica W.

Front Office Administrator

“It's great, our patients love the appointment reminders and being able to communicate with the office via text message.”

Fanrui Z.

Dentist, Hospital & Health Care

Doctible provides secure HIPAA-compliant, two-way text messaging to communicate real-time verses sitting on the phone for 45-Minutes to schedule an appointment.

Chonnie

Scheduling Coordinator

I love most the ease of use of the Doctible dashboard, the convenience of being able to text our patients in real time. I also like that our texting number is the same as out office phone number so there is no confusion for the patient. The integration on boarding process was easy and all of our staff learned the doctible software within a day.

Jackie C.

Office Manager/Front Desk

Service is top-notch, pricing is amazing, and it offers so many options. You can customize the message and so much more. They have been so kind and helpful through all aspects of integration and after.

Josephine G.

Marketing Director

At first, we were really surprised by how well it worked. We were please to learn that patients react better to text than they do a phone call.

Donna

Dental Office Manager

Fantastic experience with Doctible. They have helped our office with patient communication and in generating reviews. Their service is extremely reasonable in price and their services are truly valuable. I look forward to working with them in to the future.

Kathleen G.

Eye Care Practice Owner

FAQs

How many templates can I create?

You can create as many custom templates as your practice needs and automate when they are sent, as well as which group of patients they are sent to.

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Does Patient Communicator protect my patients' information?

Yes! Doctible Patient Communicator is HIPAA and TCPA-compliant. We also ensure all numbers are 10DLC compliant to prevent any disruption in your SMS service.

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Do I get to choose my phone number?

Your phone number will reflect your office phone number so patients can recognize where the text originates.

Make patient communication the easiest part of your day

Treat your staff and patients to a straightforward and seamless engagement experience.

Get a demo