Vision Park Family Eye Care

4.9 / 5Overall Rating

785 reviews

2699 NW 86th St, Urbandale, IA 50322

+15152702490

Patient Reviews
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Dr. Billings is wonderful.

Always a great experience! Everyone is friendly and helpful. :)

Na

Very time efficient and friendly. Would recommend family and friends to my eye doctor.

Very friendly and helpful staff!

The check of my eyes was thorough and it was reassuring to find there wasn't a serious issue.

Please mail my glasses script to me. ..she forgot to give to me. .thx

I got an appointment with short notice and was given the same courteous treatment i get from a regular appointment.

Great office, friendly and professional staff.

no waiting and very personable staff.

My mother is 92 and very slow to get around ~ we were 20 minutes late as a result. I did call in twice and leave messages to let you know but you were unable to retrieve them. We both...mama especially... really appreciate Dr. Triebel still taking the time to see her. The lady who helped her after the appointment to order her new lens was just DELIGHTFUL...She was unhurried and had the time to listen to my mamas stories. Please thank her especially ~ Thank you!

Great feedback. Staff works great with kids.

I have been using Vision Park for many years. I trust Dr. Triebel to tell me what is needed in glasses and to identify any vision problems I may have. Grateful for good service.

Pleasant experience.

Dr. Billings and the staff are very professional and pleasant. I'm happy I found them.

I was given prompt, professional eye exams with a friendly technician. Preliminary exams went quickly. The doctor was thorough and knowledgeable. All my questions and concerns were addressed. I felt everyone was conscious of my eye concerns and tried to keep expenses as minimal as possible. Very pleasant facility.

The doctors and staff are very professional and efficient. I highly recommend Vision Park for your eye care.

Pleasant, thorough and knowledgeable.

Everyone there Ia very professional and pleasant.

It was a great visit as usual.

Always appreciate the thorough exam.

Prompt, friendly, caring and professional

I was received at the reception desk promptly and cheerfully. I did not have to wait long for my appointment to see the dr.

The staff was professional, friendly and and very knowledgeable I would highly recommend them

I especially appreciate how thorough the exam was.

Always a great experience at Vision Park.

Everything. Got in promptly. Served well. Listened to and questions answered.

I've been seeing Beth for years, always a pleasure and I feel my eyes are in good hands.

Everything from the warm reception to excellent eye care.

Dr Melissa was very personable and professional

Great Service

explained the process and tests well

Always very professional.

Everyone at Vision Park is especially friendly. I appreciate the time spent with me to make sure I understand all of the tests and to ensure my prescription is accurate.

Everyone is so friendly and helpful! The doctor explains things very well and makes me feel important to her!

Good so far

Very good experience

I appreciate Dr. Muller's approach of being able to integrate a current visit with previous patient history in order give the best level of care.

Great experience! I received very friendly, valuable and professional service. Thank you!

Awesome! Highly recommend them!!!

The staff is always great there thank you all for your excellent service during my visit ..

Professional service

Everyone was do friendly and enjoyable. The assistant they got me setup loves her job. Doctor is personable and explains things.

Everyone was very helpful and I'm hopeful we'll find some answers.

Friendly employees

I was received on an emergency basis. Gently, kindly handled and eye issue resolved. Clear direction of how to deal with my eye problem. I came away greatly relieved and reassured. Wonderful service.

I've been seeing Dr. Billings for years and have always had exceptional care from her and everyone on staff at Vision Park. I wouldn't go anywhere else for my eye healthcare.

Always friendly, helpful and experienced. Doctors are excellent!

I enjoyed my visit immensely. Thank you very much, Mike

I've had such great dealings with Dr Shepherd and Dr Billings. I do suggest them to my friends and family. Thanks for getting me in so quickly yesterday!

Very nice, friendly, and fast

Great service

Fast and thorough service and really friendly staff

I am young with terrible vision and all my questions get answered on every visit.

Great people

Very nice staff

Always a great experience! Competent staff and providers. Comfortable atmosphere. Efficient and helpful!

On time and resolved my issue

Always a pleasure to visit Visionpark. The professionalism and personal attention is exceptional.

Knowledgeable staff help me get exactly what I wanted and what I needed

Took care of two issues both of which were handled efficiently and pleasantly.

Timely and efficient.

The service was wonderful. Thank you to all.

Good experience!

Dr Shepherd was so patient and kind with my child. She was able to get a successful prescription for him that was better for him than his previous one.

Always a great experience. Thank you

All was fast and efficient

Very friendly. I liked that it was on time.

Thanks for the friendly help with my eye exam!

Friendly service, thoroughly explained questions

We love Vision Park - everyone who works there! professional, friendly, convenient

I felt like all went well, and in a timely fashion.

Answered all my questions and explained fully

Very pleasant and comfortable environment and personable staff

Friendly and professional

The eye exam was very detailed and complete.

Friendly and great communication. Always very pleasant and great customer service.

Thanks for getting an appointment so quickly when i had an eye issue.

:)

Friendly and efficient staff! Great with the entire family.

Doctor and assistant were very helpful and very knowledgeable. They helped me with problems I've been struggling with for years. The receptionist however was unwelcoming and unkind. She wouldn't even look me in the face. I thought that was very rude. So besides her I loved the place.

Very thorough. Answered my questions.

Trusted member of my health care team.

Xxx

Everything was great!

Loved how the doctor explained everything to me and took time with me.

Melissa is always very thorough and professional!

Everyone is so friendly and ready to help. Rarely there is a problem. But if there is, they will take care of it right away. I am glad I was introduced to this doctor and place of business. WONDERFUL people.

My entire experience was very smooth. The entire staff made my experience very comfortable. I especially enjoyed trying on all of the glasses with Nikki. I left knowing that I got the perfect prescription in the perfect pair of glasses.

All 4 of us were seen at about the same time. Great getting us all in. Dr. Shepherd was great and so friendly!

Always a thorough evaluation, with straight forward guidance on action towards vision. We will continue with VP

Great, thorough exam.

Dr. Muller was awesome. She took time to listen, was very thorough, and explained things along the way. I highly recommend her!

Great Experience! Very Professional!

Very friendly and informative staff!

Friendly service from assistant.

Friendly and prompt service.

Always on time, friendly and great service. :)

Got in quickly, efficient but thorough appointment. Accommodated my toddler with me.

Very friendly, efficient, knowable, and explained everything that was of concern! Thank you!

Nicely greeted when coming in to the office. Staff professional and pleasant which provided a comfortable atmosphere.

Price for new glasses seemed very high despite vision insurance.

Great Visit

On time and professional

Everything went well.

I have been going here for over 20 years. Everyone is nice & very helpful!

In quickly. The nurse and the doctor were up to speed on my condition before they even walked in, so I didn't have to explain a lot.

Very professional, accurate, and helpful. Used time efficiently.

1

All parts of the eye exam and testing were well done, and friendly. The deep eye scan is worth it and provides important info. about health beyond just the eyes.

Always on time and professional.

Promo and courteous service. Made me feel good😍

Very friendly

great service

I'm had a great experience and love Dr. Billings.

Great customer seevice

None

Friendly and thorough. Plan to continue my eye exams here.

Great doctors! Friendly office staff. Efficient with time.

Great services!

Everyone I dealt with was very professional and helpful. It was a great experience!!!!!

I had a great experience and did not wait long for doctor and they are there to help and provide you all the care you need.

Awesome every time!!!!

It went well

I was very happy with my experience at the office. Everyone was helpful to me. Thank you🤓

I was very impressed with the customer service at your eye clinic. I plan on returning for some more services. Thanks especially to Dr Shepherd. She was very helpful.

Great selection,friendly service.

Everyone was very nice!

Everything is always top notch from the front desk to the professional care received. Highest recommendation

I was greeted politely when checking in. The person who got me set up was excellent! The doctor who examined me provided me with great info. I am confident in my care. Thank you!

Great customer service and Dr. Mueller is very accommodating.

As always, very professional.

Explained what each machine tested including Optomap. Since I have a family history of eye issues I appreciate the thoroughness of the test

I felt very comfortable with Dr. Shepard. This was the first time meeting her. She was patient and explained everything she was doing.

Great visit, everyone is very nice & exam was complete but quick

Quick easy and painless. Worked with my schedule.

Dr. Billings is very professional yet makes you feel comfortable during the exam. She is honest and up front when responding to questions and concerns. The front office staff and technicians are friendly and helpful. We would recommend Vision Park to anyone needing help with their vision concerns.

We love Dr. Billings!! She is so personable and definitely knows her stuff. She helps our family make the right decisions for our eye care.

It was frustrating that the doctor we needed to see for contacts wasn't there.

Thank you for getting me in so quickly to check the concern I had.

My examination experience was on time.

Always friendly, informative and helpful.

Promptness - thorough

Dr. Billings es FANTASTICA!

Great service

Very pleasant and professional staff and doctors.

Great service! Felt everyone did a thorough job.

The exam was excellent.

Great service and appreciate that appointments run on schedule.

Everyone was very cordial

Hit the wrong key! Experience was actually very good!

Great service, very helpful and a quick process.

Excellent service from the front door, through exam, caring and patient centered exam by Dr. , and very helpful and kind at checkout. I wouldn't know how my exam could have gone better.

Great visit as always

Friendly staff, great ability to work with kids. Please add more children's books/activities in the waiting room.

Always friendly. Always professional. Experts in their field.

Very quick and courteous

speed

I came in with a migraine but needed to have my eyes checked. It was an extremely painful thing but dr shepherd was so unbelievably compassionate! She showed me such kindness!

Fantastic experience across the board, for both a medical eye situation as well as my exams. Thank you!

Everything was terrific

I don't want to share on social media and do have accounts with the others.

Good eye exam with lots of communication

Very knowledgable & professional

Good

I walked in on a rainy day and was greeted with a smile. Immediately checked in, no wait. All associates were very kind, happy, funny and helpful. I appreciate every eye doctor at this location as they take the time to explain things to you if you have any questions. Check out was simple. I would encourage anyone to go here! Thanks again Vision Park!

Great experience with staff and doctor! I had Teri and she was fantastic!! Personable with myself and my daughter!

They were punctual and did not waste time during the appointments moment and were great to explain thInge

The doctor and assistant were both very knowledgeable and efficient. Also the tech who helps to pick out glasses was wonderful! She had a very good eye and could pick options that looked good on

Fast and easy appointment

Friendly staff and prompt service.

Best professional people around

Good

Great service. Eyeglasses are a bit high as they are in constant upsale mode. For a newbie like me I cant but feel like i got more bells and whistles on the glasses than i needed.

Great experience

We like the explanation to parents on diagnoses, treatment, and progress.because it is clear and easy to understand.

Everyone was polite and helpful would recommend vision park to everybody I know who wears glasses

Quick and efficient check in. Dr. Listened to my concerns & questions. Great help with selecting frames for new prescription sunglasses, filed with my insurance company!

Dr Shepard is the best. I'll always come back for the service and attitude.

Everyone is always so helpful and friendly

I feel like they care about me and are not in a hurry to get me out the door.

Friendly and took the time to explain everything

None

Great service!

I would like to see more eloborative techniques for kids under 5, where they don't cooperate well with the doctor.

Friendly, courteous and professional service.

Front desk gals friendly & helpful. Dr Muller is great . Explains details well And not pushy.

Everyone was extremely friendly and patient with kids.

It's always a pleasant experience. Nice to know you monitor my potential problems.

Great job as usual. I look forward to my appointment every year!

Friendly reception area. I got in on time. Completed exam in a timely manner.

Vision Park took very good care of my needs. The Doctors were very patient with me and took good care of my needs.

Super service with a very solid & caring eye professional. Very thorough & helpful & always looking ahead! Thank you!!!

Very thorough exam . Thanks for taking such great care,of me!!

I felt I got a good eye exam. They were efficient and informative. Getting glasses is expensive but I felt I got my money's worth. Everyone was nice and easy to work with I'd recommend them to others

Thorough exam. Very friendly. Explained any questions that I had.

Visit was good.

Fast and friendly

Everyone was so nice and so knowledgeable. I was completely impressed. I will recommend Vision Park to anyone. Thank you very much Jim

Very happy with you

Very professional service.

Dr Shepard AND Chris the receptionist are both great at what they do

Each time I have visited everyone there has been extremely friendly and helpful.

Great appt. Very professional.

None

Thank you! Always a great experience.

The staff and physician were very professional and helpful during my visit.

Very curtious and respectful and patient and professional! Very pleasant and informative experience!

Always friendly and very happy with their device with my eye check ups

Quick and efficient. No long wait times.

Everything

My appointment was handled efficiently and promptly.

Everyone was friendly. My appointment was right on time

It's always a pleasure to see Dr Triebel again for our annual check-ups. We were promptly taken in on time, and questions were all answered. Large selection of eye glasses. Employees are all pleasant.

The staff is really friendly and helpful.

Great experience!

Dr Beth T. Was just wonderful they even gave me my scripts to check $ on glasses

Very helpful . Didn't have 2 wait. Doctor tribel took time 2 answer questions. Did not rush through appointment which made patient feel like she important 2 DR

On our recent visit, we saw Dr Muller. The exam as always was excellent. I did not appreciate being told numerous times that I should not be buying my child's glasses online. It is fine for the doctor to tell me once and explain, but multiple times after I have already explained our financial situation made me angry. I will not book any future appointments with Dr. Muller. I do not need to be lectured and meant to feel like a neglectful parent for knowing our budget. I have not had this experience with any of the other doctors.

exam is great, employees are well-versed and knowledgeable. I think the eyeglasses are expensive and I don't know why? I would like to have prescription sunglasses and a spare set of glasses but it cost too much

Dr. Billings was outstanding! She was very thorough and I truly feel I was in very good and capable hands. She was also very personable and took her time explaining things. I never felt she was rushed to move on to the person. Definitely what a doctor should be!

Had a great experience as always

Great service and friendly!

Very proficient and professional!

Always treated fantastic at Vision Park

Dr. Billings did a great job of explaining what was going on with Cadence's eyes and how we would treat it.

Thanks for fitting me into the schedule! Everyone was very nice and helpful. I appreciated getting my questions answered. Thank you!

Thank you for moving up our times when you had cancellations to make our several appts take less time!

My tests and exam were done in a professional and timely manner. Staff was friendly and helpful.

On time, friendly, kept me informed of what we were doing & what it was testing

While I enjoyed the friendliness of the staff and the doctor, the undisclosed, Mandatory non-insurance-covered, $40 testing charge will be enough for me to get my contacts and never go back. You should really tell your patients that you're going to charge them before you charge them.

I was very impressed with the office and staff since it was my first visit and not sure what to expect - I made the right decision. I was treated with the utmost respect from check in to check out by the entire staff. I also was impressed that you have someone there that is able to help the patient pick out new frames.

The woman who ran a lot of tests on my eyes was very quick, professional, and friendly. Dr. Triebel was very thorough and explained things well. I felt like they had my best interests in mind.

Very professional and polite. I was comfortable the whole time and am enjoying the trial pair I trying out this week. I'll definitely be changing where I go to get my contacts to vision park

Always a joy to see Dr. billings. I feel she really cares, and is a good person.

My doctor was perfect, as always!!

Staff and doctor provided excellent service.

Excellent customer service as always. Dr. Billings and her staff are great.

Very professional. On schedule. Thorough.

I was greatly satisfied from the beginning from walking in the door and out. I will definitely make this my place to come forever. Wendi was fantastic and the girl who helped me pick out frames was also.

Friendly staff.

Love this group! So warm and welcoming!

Dr. Shepherd is the nicest doctor I've ever met. What a great asset you have there.

All the help I received was professional and each employee showed a caring attitude. Just surprised my eye RX didn't change much- that's good news though.

I came in a ball of anxiety and Dr. Shepherd calmed me down completely! I'm coming back in 2 weeks for additional tests and am not terrified at all!!

The doctors are kind, professional, and through.

Great facility-great staff.

It was fine.

My experience was awesome. My son has behaviors and was very scared. Everyone was so patient and kind. They explained everything and took their time with him. By the end of the appointment, he was smiling and was no longer having behaviors. Couldn't have asked for a better experience. He is getting his first pair of glasses and he is excited! I appreciate the patience and kindness of all the staff!

I loved my visit with Dr. Shepherd! She was great!

Location

2699 NW 86th St, Urbandale, IA 50322