Dental Patient Engagement Software for New York Dentists

Patient Engagement and NY Dental Practices

Did you know that New York City has approximately 208.4 million teeth? 

‍That number represents a lot of very busy dentists in The Big Apple. Likewise, keeping those patients engaged can be a 24/7 endeavor.

Patient engagement is essential for the success of a dental practice, although it can be time-consuming without the right system.

Patient engagement software can anchor a New York dentist’s strategy for thriving and growing their practice. 

The best patient communication and messaging system should include features like:

• Smart admin task automation to help the front desk
• Email and text message templates to support marketers
• Digital tools for managing appointment waitlists after last-minute cancellations
• Easy-to-use patient recall tools
• Extra dental patient engagement solutions that delight practices in how easy they make each day

Read on for a full breakdown of Doctible’s dental patient engagement solution, perfect for ever-busy New York dentists—from the Bronx to Staten Island, Queens, Brooklyn, and Manhattan.

Challenges to New York Dental Practice 

If you run a dental practice in New York, you know how many challenges dentists face getting patients from point A (booking their first appointment) to point B (regularly scheduled dental service visits). 

For the City That Never Sleeps, healthcare marketing is especially tough. NYU’s College of Dentistry tells dentists to imagine a world where everyone smiles, but what about a world where:

• Patients feel too busy to schedule appointments
• High no-show rates ruin dentists’ calendars
• Efficient communication channels are hard to find
• Educating patients about oral health and treatment options is an everyday struggle

Getting one platform to handle all these pain points may sound as fictional as the Jersey Devil—but options are available to office managers and their dental offices.

Find out how to modernize your dental practice with our free ebook.

How Doctible’s Patient Engagement Software Helps Dentists

Elevating your dental practice with the right patient conversation tools makes providing dental care easier and more enjoyable for all office staff. 

Doctible provides a cloud-based patient engagement platform that connects to a dental office’s current practice management software (PMS). 

Equip your dental marketing staff with modern patient experience solutions like:

• HIPAA and TCPA-compliant two-way texting
• Intake forms with digital writeback to your PMS
• Online reputation management with patient satisfaction metrics
• Website appointment booking widget with real-time availability
• Automated waitlist management with cancellation backfill
• Email marketing campaigns with customizable automation
• Chatbot for your website
• Voice reminders that send automatic pre-recorded calls to hard-to-reach patients

Create a Great First Impression Online

Improve your online presence among local NY dentists with a custom website optimized for digital patient engagement. Put functionality like online appointment requests, website chat, and online scheduling onto your dental practice’s website.

Our premiere customer service team will implement content edits and customize content for local SEO to help you rank against regional competition. 

Turn website visitors into patients faster. Welcome your website visitors with instant engagement with the Doctible chatbot. Website Messenger answers questions and accepts appointment booking requests 24/7. 

Website chat boosts customer satisfaction, decreases bounce rates, and improves search engine rankings. 

Dental Reputation Management

Showcase positive online reviews on your website automatically to impress potential patients.

Doctible’s online reputation management tools automatically text every patient a message asking about their experience. With a few clicks, patients can share positive reviews on Google and Facebook while your practice monitors trends and patient satisfaction metrics. 

Negative reviews are sent to you through the Doctible platform, allowing you to spot areas for improvement quickly.

Online Booking and PMS Integration

Streamline appointment scheduling to make it easy for patients to get on your calendar. Embed an intelligent and customizable scheduler on your website.

Let website visitors book appointments 24/7 with actual availability from your EHR. Show open time slots based on location, provider, etc. 

Integrate forms into your booking process by selecting which new appointments trigger the creation of new patient forms.

Expand Your Patient Communication Capabilities

Do more with dental practice text messaging. 

Integrate Doctible’s HIPAA-compliant patient communication solutions for two-way texting, image messaging, broadcast messages, and easy appointment rescheduling via text.

Remind hard-to-reach patients of upcoming dental appointments with automated phone calls and custom message templates. Patients can confirm their appointment with one button, while missed calls save a message to their voicemail. 

Smart Messaging is one of our most powerful features. Send customized messages based on data from your practice management system for instant time savings. 

Smart Messaging sorts communications by appointment type, provider, exam room, and other data. 

Using email and text messages, create and automate patient after-care, reminders, parking details, intake forms, and more.

Email campaigns can improve patient communication and marketing strategies. You can personalize your messaging campaigns using pre-made templates or creating your own.

Reduce No-show Rates

With a digital patient waitlist, you can keep your schedule full after last-minute appointment cancellations. 

Set up your contact list from your patient group contact lists (organized by appointment type or provider). 

When someone cancels, you can prompt the Doctible patient engagement platform to send “Appointment available!” messages to those who need a dental visit. Patients can easily accept the empty time slot from the text message. 

Schedule backfilling stops time-consuming phone call lists.

Get a Competitive Edge with Doctible

Better patient conversations are essential for today’s dental practices — whether you’re managing appointment schedules, boosting online reputation, simplifying patient interactions, or increasing frequency and alternating contact methods. 

Embracing patient engagement software can level up New York dental practices aiming to thrive in the ultra-competitive environment of The Big Apple. 

With features designed to automate administrative tasks, streamline communication, and enhance patient satisfaction, tools like Doctible’s patient engagement platform offer a comprehensive solution to the numerous challenges faced by dental offices.

By adopting new technology, dentists can ensure that their patients remain engaged and informed, ultimately leading to improved retention and growth. 

For New York dentists looking to elevate their practice, integrating these advanced tools is a step towards greater efficiency and success. 

Patient Engagement Testimonials

“We have been nothing short of 100% satisfied with the service we receive through Doctible. The programming has made managing our busy dental practice smooth and efficient. Everything from Patient Communicator to Easy Fill to Patient Recall has cut our time spent on these tasks in half AND produced better results!” – Lee Family Dental Staff

“Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.” – Linda L, Practice Manager

“Doctible has definitely kept their promise regarding patient retention, as people don’t forget their appointments as often. Honestly, we have never had a more successful product when it comes to patient reminders and blast messaging.” – Shayna T. Office Manager, SMB

Dental Patient Engagement FAQs for New York Dentists

Are all patient texts, emails, and calls from the practice compliant with HIPAA regulations? 

Yes! Doctible provides dental practices with HIPAA-compliant communication solutions.

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Can improving patient engagement with current patients help me grow my patient base?

Absolutely. Innovative, automated, and tailored patient messaging tools help improve patient satisfaction. Happy patients are more likely to leave positive online reviews, which helps improve your online reputation and attract new patients.

Patients actively engaged by their healthcare providers are more likely to exhibit loyalty to those providers.

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How can I convince my dental office staff to use Doctible’s patient engagement system?

Doctible frees up hours of staff time each week, letting them focus on other tasks. The communication tools also reduce manual entry errors and help patients stay informed and satisfied.

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Can I use Doctible if I have more than one dental practice in New York?

Of course! Doctible’s patient engagement tools are scalable for growing practices and multi-location and multi-provider dental organizations. 

The platform lets you filter and sort based on provider and location to make communication easy.