FAQs
Product and Features
Yes. We provide customized pricing options to cater to the specific needs of practices.
Typically, onboarding is a speedy process. Practices are usually onboarded and trained in a few business days.
Add any customizations your practice needs to your website with Doctible's Website services.
With Doctible's website services, you can edit your site for free once per month. Our team of experts will handle all edits so your staff can focus on your patients.
Create automated responses to answer specific questions or connect website visitors with a real person during office hours.
Our customer success team specializes in transitioning offices from other systems to Doctible. The process is seamless and your patients won't notice any downtime as you make the switch!
In special circumstances, we are able to provide special offers. Speak to a Doctible team member to learn if your practice qualifies for trial pricing or other relevant offers.
No! You can take advantage of the messenger without a Doctible Website.
You can view open rates, the number of clicks, total email forwards, unsubscribes, and more.
You collect patients' contact information and save them in Doctible's platform so we can add them to your email campaigns.
Send as many emails as your team wants!
Your practice chooses the email address used in Campaigns.
You have the flexibility to choose when to send requests. You can choose to automatically prompt patients for a review if they have not responded to the initial message.
You can use the dashboard to see a list of patients who were sent a request and view their responses.
Yes. You can connect your Google Business page, Facebook account, and other online platforms so reviews are posted immediately. Moreover, you can respond right from the Doctible Dashboard.
Online review request texts will come from your office phone number!
We integrate with most popular EHRs and PMSs across many healthcare specialties. Talk to a Doctible team member to learn if yours is one of them!
Your practice can offer patients the option to book appointments online through a custom link or by calling the office in customizable recall messages.
Doctible's platform stores patient appointment history. Our recall technology can see their last appointment and configure recall intervals based on visit history.
Automated Patient Recall from Doctible uses the same number as your practice.
You can view all the forms you've received from patients in your portal. Your practice can download, print, and take other actions.
Yes. Patients can access their digital intake forms on smartphones, tablets, and computers.
Intake forms are stored in our HIPAA compliant dashboard for your front office to review.
Yes. We can provide patient engagement services to practices large and small, from one office to multi-location practices to MSOs and DSOs.
Yes, patients choose their appointment type. You can require patients to choose a doctor associated with the selected appointment type or skip it altogether and let the algorithm decide based on who's available.
You can set the appointment workflow to automatically accept bookings and send them to your EHR, or set it as an appointment request for the office manager to confirm and send to the EHR.
The Smart Scheduler connects to your website without installing anything on the back end. The platform ensures only available appointment slots are shown.
The patients will be notified by text message that the appointment was filled, and they will be contacted about future openings. EasyFill notifications are customizable, so the practice can choose how to manage the process.
Practices have complete control. We do not push any appointments to your EHR or PMS until you approve them.
Practices can create their waitlist once and update it moving forward, making the process a breeze! The waitlist is then managed via your Doctible dashboard and is integrated with your EHR. You can select which patients belong on the waitlist and tag them according to your practice's needs.
We're happy to share that EasyFill is included in all Gold+ packages! Talk to a Doctible team member to learn how to use EasyFill in your practice.
From the patient's perspective, yes. Practices have the option to approve the appointment manually or for the system to confirm the first patient that accepts. The practice will then push the information to their EHR or PMS.
When these alerts get sent to patients is customizable.
Patients will get the directions to the practice they booked with.
Traffic Alerts take into account the location of a patient's phone and use maps to determine how far away they are, identify the current traffic alerts, and calculate how long it will take them to arrive on time.
Our Voice Reminders can be recorded to a voicemail.
Practices can view and edit the content of their messages as a written template. They can also send sample test calls to themselves to ensure voice messages are read correctly.
Voice reminders can be scheduled through the Doctible portal based on your office's preferences, the same as you would with a scheduled text message or email.
Patients can confirm by clicking 1 or voicing their confirmation. Next, the confirmation is routed back to your Doctible system, and your office can confirm the appointment before syncing with your EHR.
Outgoing Messages created by your "script" are read when the patient answers their phone. If they do not answer, it is recorded to their voicemail.
No. You don't have a maximum number of text messages you can send with Doctible.
You can send them via text, voice call, or email your patients.
Yes! You can create templates that fit your practice and use personalization tokens to customize your messages.
You can schedule these messages as often as you need.
Yes. Patients must opt-in and agree to privacy policies to receive messages.
You can filter by scheduled appointments that have yet to be confirmed to understand which patients need more attention.
Once an appointment is confirmed, it will immediately reflect on your schedule in Doctible. You can approve the appointment and push it to your EHR or PMS from there.
You can create as many custom templates as your practice needs and automate when they are sent, as well as which group of patients they are sent to.
Yes! Doctible Patient Communicator is HIPAA and TCPA-compliant. We also ensure all numbers are 10DLC compliant to prevent any disruption in your SMS service.
Your phone number will reflect your office phone number so patients can recognize where the text originates.
Yes! Doctible is a leader in the industry in TCPA Compliance (Telephone Consumer Protection Act (47 U.S.C. § 227)).
Yes! Doctible's solutions are completely HIPAA compliant. Talk to our team about common risks many practices face with compliance using their current patient communication tools.
It's unethical to prevent bad reviews, and we can't legally stop patients from leaving negative reviews on your online listings.
However, we've designed Doctible's automated review workflows to mitigate this challenge. Patients can share positive reviews on Google and Facebook with a few clicks. If a patient has a complaint, they can send personalized feedback directly to your office instead.
Our secure patient feedback collection includes tools to monitor trends and patient satisfaction metrics. As a result, you can quickly take corrective action and resolve issues early.
We integrate with most popular EHRs and PMSs across many healthcare specialties. Reach out to learn if yours is one of them!
No. There's no maximum number of text messages you can send with Doctible.
Absolutely not. Our support team specializes in ensuring your system is set up correctly before launch with no impact on your patients.
Yes. Doctible supports multiple locations and has an enterprise dashboard that allows you to manage all your locations from one login!
Doctible provides several different automation options that cater to your practice needs no matter the size or whether you are in or out of the office. Doctible offers reputation management, two-way texting, patient recall, patient reminders, smart messaging, website messenger, digital forms, and smart scheduler.
Dental, vision, and other medical specialties.
Doctible was incorporated in 2014 and now works with over 7000 locations across the nation.
Support
Our customer success team specializes in transitioning offices from other systems to Doctible. The process is seamless, and your patients won't notice any downtime as you switch!
Doctible services are billed monthly or annually, according to your service contract.
Yes. Doctible is purpose-built solely for healthcare practices and takes patient privacy and data security seriously. We have many controls in place to ensure we are HIPAA compliant.
Yes. We have multiple ways for our customers to receive support. Customers can call our support line, submit a ticket, or chat with a live support agent right from their dashboard.
In most cases, we can use your office number to send and receive text messages (depending on your phone provider).
Getting Started
Typically, onboarding is a very fast process. Practices are usually onboarded and trained in a few business days.
No. All the costs associated with your agreement are clearly stated and outlined.
In certain circumstances, we can provide special offers. Speak to a Doctible team member to learn if your practice qualifies for trial pricing or other new customer offers.
We offer flexible payment terms. Most customers subscribe to our services via monthly invoices with annual contracts. We also offer services on a month-to-month basis.
Yes. We offer custom pricing for practices looking for a combination of features specific to their needs.
Outside of personal onboarding with our team, we have a library of resources ranging from webinars to case studies and more! Check out our practice training resources.
Outside of a personal demo with our team, we have a library of resources ranging from webinars to case studies and more! Dive into our practice resources to learn more.
Yes! Doctible was developed to streamline the operations of your practice and help alleviate frustrations! New customers can learn how to use Doctible in a matter of days!
Getting started is easy!
The best way to get started is to schedule a quick demo so we can get to know your practice's specific needs and show you the platform firsthand. From there, our team can start your setup process and ensure a smooth transition for your practice.
Partnerships
We do! Our entire suite of features is available to be resold under your custom brand.
Yes, you can purchase a license from us to resell to your customers. In this case, you'll be the main contact for any sales and support.
Yes! Recommend Doctible to your customers, and we'll handle the sales and support side.